If you are not satisfied with your purchase of Kuvings product(s) from www.kuvingsusa.com, you may be eligible to return the item(s) within 30 days (household) and 14 days (commercial) from receipt of shipment. The return process should be initiated by contacting us to receive a Return Authorization. Customers are responsible for the shipping cost of returning products back to us.
- 30 days with Return merchandise authorization (RMA)
- 14 days with RMA. (Must be new/unused)
- Absolutely no return after 30 days after receipt of shipment.
- 30% fee for opened/used through 30 days.
Requirements for a Full Refund
- The appliance must have been purchased from www.shopkuvings.com. We do not accept returns of Kuvings branded products purchased from other retailers or resellers. Please contact the original location of purchase to consult about returning product(s).
- Returning item(s) must be in clean and working condition. The product should not be damaged in any way.
- Item(s) must be returned with all original packaging, parts, and accessories.
- Do not return your Kuvings product without first obtaining a Return Authorization. Please note that Kuvings is not responsible for the product(s) that is/are lost or damaged without following our return process and without obtaining a valid Return Authority number.
- The Return Authorization will be valid for 7 calendar days from the day issued.
- Kuvings will offer you a refund based on your original method of purchase. Within 30 days (household) and 14 days (commercial) from receipt of shipment, defective products may be returned for a replacement under warranty.
- Please contact our support team to receive RMA. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
- There may be up to a 30% restocking fee if products are returned after the return period. See the chart above for more details.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our warranty service at email@example.com.
For more information about our return and refund policies, contact our customer support:
Phone: (888) 682-5559
Hours: Monday through Friday 9 am - 5 pm CST