Frequently Asked Questions

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Orders & Shipping

How long will it take to get my order?

Orders placed during regular business hours are typically processed and shipped within 1-2 business days. Once shipped, expected delivery lead time is 2-7 business days. All orders shipped to the contiguous U.S. will ship via Ground UPS. Login to your account to check the status of your order.

Read more about shipping.

How do I check the status of my order?

Please login to your account here to check the status of your order and shipment. 

How much is the shipping fee?

We currently offer free shipping to the 48 contiguous U.S. states. For For more information, please visit our shipping information page.

Do you ship to Canada?

Yes, we ship select items to Canada via FedEx and Canada Post. You can use the shipping fee estimator in the cart to calculate approximate cost, but you will be given a more accurate shipping charge at checkout. Please note that we do not collect tax, duty or clearance fees, so you would be responsible for those billed by the shipping carrier.

I live in Canada. Can I get my product shipped to an address in the United States?

Yes, you can. When you have a different shipping and billing address, we take time to screen the order. You might be contacted regarding your order.

Do I have to ship my product back to the manufacturer for a repair or replacement?

You'd have to ship your product to our support center in Chicago. The turnaround is usually 2 weeks, transit included. None of our retailers have the ability to do repairs or replacements. 

Do you ship to countries besides the USA and Canada?

No, we only ship to the USA and Canada. But Kuvings has distributors all over the world. Email help@kuvings.com to find the distributor nearest you.

Can your products be used in other countries?

The products we offer on our website are marketed and designed to be used only in the U.S. and Canada. If the product is used outside of the designated country, your warranty will not be honored. This is because every country has its own electrical regulations and requirements. 

Please contact help@kuvings.com to find a Kuvings distributor near you.

General Product Questions

What is the difference between the EVO820 and C7000/B6000?

The biggest difference between the three models is the feed chute where ingredients are inserted. 

The B6000 and C7000 models have a 3-inch wide feed chute with a small “fin” protruding from the middle of the chute for safety. So, when inserting an apple into the B6000 or C7000, a pusher (included) is needed to glide the apple through the safety fin into the juicing screw. 

The EVO820, however, has a 3.2-inch flip gate feed chute. The flip gate drops ingredients into the chute, eliminating the need for a safety fin. This way, you can simply drop an apple down the feed chute without using a pusher. The flip gate can also lock into place, providing a more narrow guide for inserting leafy greens. 

Overall, EVO820 has the newest parts and motor design. It also comes with a smoothie strainer and sorbet maker, whereas the B6000 and C7000 only come with a sorbet maker. 

See more differences on our product comparison page.

What is the difference between the B6000 and C7000?

The two models are very alike, but the C7000 is a newer version of the B6000. The C7000 comes with a hopper (a flat-top funnel), that can be placed over the feed chute opening. The hopper makes it easy to place small items, like grapes, into the juicer. The C7000 also comes with a pulp strainer to place over the juice cup. This filters out any extra pulp within the juice. The B6000 does not come with these accessories. 

Furthermore, the C7000 contains internal updates to the juicing parts for better yield and efficiency. The B6000 is our original whole slow juicer model, and is now available for about $50 less than the C7000 juicer.

How are Kuvings juicers different from other juicers on the market?

For over 40 years, Kuvings has been creating appliances for healthy living. We were the first juicer company to introduce a wide mouth feed chute, which allows fruits and vegetables to be juiced without pre-cutting. This patented wide mouth design reduces prep time for quick and easy juicing. We also manufacture our own products, so we have an in-depth understanding of how our machines are designed and built. The quality of our products is guaranteed with our flexible 10-year warranty program. 

All whole slow juicers include a special cleaning tool for cleaning the strainer, and a blank strainer for making sorbets. Our juicers are very versatile—you can make juices, smoothies, sorbets & frozen desserts, and instant nut milks!

Where are your products made?

Our products are developed and manufactured at our own facility in South Korea. Celebrating 40 years of innovation, we are proud to be part of a community that centers around health and wellness.

Are your juicers cold press?

None of our slow juicers generate heat, so they are considered cold press. They don't have a hydraulic press like traditional cold press juicers, but instead they use a heavy auger to gently crush and press ingredients without generating heat. It's the most compact and affordable way to make cold-pressed juice at home. 

What justifies the price point?

A great juicer is an investment in your health, and Kuvings juicers are built to last. We use high-quality materials, such as Tritan™ and ULTEM™, to build powerful and durable products. Our flexible 10-year warranty reflects our commitment to quality and customer service.

We are also proud of our machines' versatility. Our whole slow juicers can extract juice, make smoothies, create instant nut milks, and produce sorbets. Whole slow juicers start at $399, and we offer monthly payment plans to make our products accessible to everyone. 

Why are your products called masticating juicers?

"Masticate" means "chew," and that's essentially how our slow juicers process ingredients. Masticating juicers crush and press ingredients to extract juice, similar to how we chew our food. This is in contrast to centrifugal juicers, which use a spinning blade to grate ingredients. Centrifugal juicers generate heat and air, which can damage nutritional properties of the juice. Masticating juicers keep the maximum amount of nutrients intact.

What is Prop 65, and why is there a warning on your product pages?

Proposition 65 requires businesses to disclose their use of specific chemicals to Californians. Some parts used in producing the motor base use ABS, which may contain butadiene and ethynylbenzene. For additional information on Proposition 65 and the required warnings, please visit the OEHHA website or the Proposition 65 website

What is the difference between commercial juicers and regular juicers?

Commercial juicers are designed for restaurants, juice bars, and cafés. Our commercial juicers are equipped with a 24-hour motor, 3.5" feed chute, and heavy-duty materials. Additionally, the CS700 commercial model is NSF-listed with stainless steel parts. The warranty on commercial products is 1 year. The majority of juicers we carry, however, are home use juicers. They operate with similar technology, and they come with a 10-year warranty.

Does juicing fruits and vegetables remove their fiber content?

There are two types of fiber: soluble and insoluble. Fruit and vegetable juice contains soluble fiber, which lowers cholesterol, controls blood sugar levels, and more. The pulp contains insoluble fiber, which simply adds bulk to your stool. A balanced diet contains both types of fiber, but juicing is a great way to absorb a large amount of soluble fiber without filling your stomach with insoluble fiber. 


Read more about soluble and insoluble fiber. 

Does the juicer come with recipes?

All home use juicers come with a recipe book. We are always adding new and trending recipes to our website. Subscribe to our email newsletter to get recipe ideas delivered right to your inbox!

Are your juicers loud?

Slow juicers are also known as "silent juicers" because the motor turns more slowly, creating less noise than traditional high-speed juicers. Of course, our juicers are not completely silent, but they're far less noisy than high-speed juicers and blenders. The noise is at about conversation level.

Why are your juicers called "slow juicers?" Are they actually slow?

They may be called "slow juicers," but vertical masticating machines extract juice just as quickly as "high-speed" juicers. They're called slow juicers because they only need 50-60 rotations per minute to gently crush and press ingredients. High-speed juicers need to operate at 10,000 rotations per minute to finely chop ingredients. 

Returns & Warranty

What is your return policy?

If for any reason you are not happy with your purchase, you can return your household product within 30 days, and your commercial product within 14 days. We only accept returns for products directly purchased from KuvingsUSA.com. Learn more about our return policy.

Will Kuvings USA pay for my return?

We offer a discounted return label. Usually, they are around $15. For more information, please see our return policy

What is the warranty on your products?

Our warranty varies by product type. Please see our warranty page for more information.

What does the warranty cover?

All Kuvings products come with a limited warranty from the date of purchase when utilized for normal and intended use. If your Kuvings product has a defect in product material within the warranty period, Kuvings Support will repair or replace the defective part. You can learn more about our warranty terms on our warranty page.

Can I purchase an additional warranty?

We do not offer an additional warranty. In our 10 years in the USA, warranty and defect issues are extremely rare. Please see our warranty page for more information.

Product Usage

How easy is it to clean the juicer?

It’s very easy! For a quick rinse between recipes, simply run water through the machine with the juice cap closed, then empty the water. For cleaning, we provide a special cleaning tool and brushes to make the cleanup process fast and easy. Here's a short video to help you get started. 

Are your juicers dishwasher-safe?

Our products use BPA-free Tritan™, so they are not dishwasher-safe. Instead, handwash the parts with mild soap and cold water. For a deep clean, spray the parts with white vinegar and wipe thoroughly. Here's a short video to help you get started. 

How long can I store my juice?

Juice is best enjoyed right away to maximize the nutritional benefits, but it can be refrigerated in an airtight container for up to 72 hours. Separation may occur, but that is due to pulp settling within the juice, not oxidation.

Payment

Do you price match?

Currently, we do not price match.

How much sales tax do I need to pay?

We currently charge tax to customers shipping to addresses in Canada or the following US states: Arizona, California, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Texas, Virginia, and Washington. If you are not shipping your item to these regions, we do not collect sales tax from you. 

Do you offer a payment plan?

Yes. You can check out with Afterpay, Paypal Credit, or Affirm. 

For Afterpay: select "Afterpay" at checkout.

For Paypal: go to the checkout page and select “Pay with Paypal,” which will redirect you to the Paypal website for pre-approval. Then come back to our site to complete the transaction.

For Affirm: on each product page, click "Prequalify now" next to the product's price. Follow the link to get pre-approval, then come back to our site to complete the transaction.

Currently, only Afterpay is available to Canadian customers.

How does Affirm work?

You’re in control of how long you want to make monthly payments with Affirm. On each product page, you will see the Affirm logo and the "Prequalify now" link. Click the link and follow the steps to get the necessary pre-approval. Once you are approved, come back to our site and check out with the Affirm method. 

Visit Affirm’s FAQ page for any additional questions you may have. 

Can I still get a discount when I checkout with Affirm?

Yes. With Affirm, you finance the total amount after a discount is applied. The total amount includes shipping and tax as well. 

How much interest do I pay if I finance with Affirm?

Interest ranges from 0% to 30% depending on Affirm's approval decision. To see what your deal would be, select "Prequalify now" next to the price on the product page, then follow the steps for pre-approval.

Why does Affirm need my bank information?

For a small number of loan applications, Affirm asks you to link your checking account. This helps give them a bit more insight into your ability to pay them back. But you’re not giving them permission or the ability to debit your account. To learn more, visit Affirm's help center.

Ingredients

Can I make nut milk with my juicer?

Yes, you can make most types of nut milk with all our vertical slow juicers. Soak the nuts overnight. Process the nuts in the juicer using 1 part soaked nuts and 1 part water. You can create milk with almonds, soy, cashews, and rolled oats using this method.

Here’s a short instructional video.

Can I make oat milk with my juicer?

Yes, but make sure to use rolled oats. Check out our Rich & Creamy Oat Milk recipe and video for instructions!


Can your juicers process fruits and vegetables with seeds?

Soft seeds—like those found in apples, oranges, melon, and lemons—are safe to juice. Hard seeds and pits—like those found in cherries, peaches, and plums—can damage the juicer and must be removed. If you're making seed milk, such as pumpkin seed milk, you'll need to soak the seeds overnight before juicing.

If I juice a whole apple, will I get cyanide poisoning from the seeds?

No. You would need to very finely grind and eat over 200 apple seeds to get cyanide poisoning. Furthermore, the apple seeds are ejected with the pulp.

Can I juice citrus with the peel intact?

Limes and lemons can be juiced with their peel. You can juice oranges with their peel, but orange peels taste bitter. If you juice citrus fruits often, check out our citrus attachment specially designed for citrus juice.

What should I do with the juice pulp?

There are a lot of great ways to reuse juice pulp. You can make veggie burgers, crackers, dog treats, breads, muffins, and more. Sign up for our email newsletter or follow us on Instagram for pulp recipe inspiration.