Kuvings Returns Policy

 

Please see our returns policy below, or click here to start a return.

If you are not satisfied with your purchase of Kuvings product(s) from www.kuvingsusa.com, you may be eligible to return the item(s) within 30 days (household) and 15 days (commercial) from receipt of shipment. The return process should be initiated by contacting us to receive a Return Authorization. 

Customers are responsible for the cost of return shipping unless Checkout+ Free Returns and Package Protection was purchased at checkout.

  • Checkout+Free Returns and Package Protection is an optional add-on available at checkout that provides both free return shipping and package protection for your order
  • Free Return Shipping: If you need to return an item for a refund in an original payment form, your return shipping label is covered - no label fees deducted from your refund.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim within 30 days from the ship date, and upon approval, receive a same-item replacement.
  • Checkout+ cannot be cancelled or refunded once a tracking number is generated for shipping and will not be included in refund amounts.
  • Coverage cannot be added to an order after it has been placed.

If Checkout+ Free Returns and Package Protection was not purchased, the following return shipping fees apply when using our prepaid label:

  • A flat shipping fee of $14-$45 per juicer, blender, or dehydrator will be deducted from your refund amount.
  • $9.50 will be deducted from your refund for part-only returns.
  • For orders with a total value under $25, a prepaid return label will not be provided. Once your return is authorized, you will need to purchase your own return shipping label unless you purchased Checkout+ at checkout.

Requirements for a Refund:

  • The appliance must have been purchased from www.kuvingsusa.com. We do not accept returns of Kuvings branded products purchased from other retailers or resellers. Please contact the original location of purchase to consult about returning product(s).
  • Item(s) must be returned with all original packaging, parts, and accessories.
  • Conditions for returning household product(s) within 30 days:
    • If the product is returned unwashed or unclean, there will be a $99 minimum cleaning fee automatically deducted from the refund value.
    • If the product and/or any of the included parts are damaged or missing, the cost of the part(s) or a 30% restocking fee will be deducted from the refund value, whichever is higher.
    • New/unused - must include all original packaging and merchandise.
    • Used - must include all original packaging and merchandise, must be in clean and working condition. The product should not be damaged in any way upon inspection.
  • Do not return your Kuvings product without first obtaining a Return Authorization. Please note that Kuvings is not responsible for product(s) that is/are lost or damaged without following our return process and without obtaining a valid Return Merchandise Authorization (RMA).
  • The Return Authorization and prepaid shipping label will be valid for 7 calendar days from the day issued. After that time, the RMA will be void and the return will not be accepted.
  • For returns made without a valid RMA, with missing and or damaged parts or accessories, Kuvings reserves the right to refuse acceptance of the return.

Refunds

  • Kuvings will offer you a refund based on your original method of purchase. Within 30 days (household) and 15 days (commercial) from receipt of shipment, defective products may be returned for a replacement under warranty.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed minus any assessed fee(s) (if applicable), and a credit will automatically be applied to your credit card or original method of payment within 10 business days. The refund may not appear on your credit card billing statement for up to 2 billing cycles.

For more information about our return and refund policies, contact customer support:

Email: support@kuvingsusa.com
Phone: (888) 682-5559
Hours: Monday through Friday 9 am - 5 pm CST

Click here to start a return.